Northrop Grumman Technical Operations Lead in Woodlawn, Maryland

Are you interested in expanding your career through experience and exposure, all the while supporting a mission that seeks to ensure the security of our nation and its allies? If so, then Northrop Grumman may be the place for you. As a leading global security company providing innovative systems, products and solutions to customers worldwide, Northrop Grumman offers an extraordinary portfolio of capabilities and technologies. Here at Northrop Grumman we are comprised of professionals that bring different perspectives, are curious about the world, accepting of each other, and understand that the more ideas, backgrounds, and experiences we bring to our work then the more innovative we can be. As we continue to build our talented workforce we look for professionals that exemplify our core values, leadership characteristics, and approach to innovation.

Northrop Grumman is seeking a Technical Operations Lead to join our team of qualified, diverse individuals. This position will be located in Woodlawn, MD.

Where will you find innovation and technology? Right here at Northrop Grumman Corporation. The qualified applicant will become part of Northrop Grumman's Fraud Prevention program for the Centers for Medicare and Medicaid Services.

This role is crucial to the success of our team. The successful job candidate must have excellent communication skills and be a detail-oriented self-starter. Will be required to coordinate with internal and external support teams and is skilled at managing data center operations and day-to-day infrastructure and O&M support. This person will be an individual contributor but will work well within and across teams to accomplish his/her tasks.

The chosen candidate will be a member of a multi-disciplinary team developing analytical applications for Northrop Grumman's Healthcare systems. In this role, the senior technical operations lead will be expected to:

  • Provide guidance and leadership to organization managers on all technical issues impacting the O&M and DevOps functions of the team

  • Oversee software, firmware, and hardware operations activities such as upgrades, maintenance and break/fix operations coordinating with vendors and subcontractors as applicable

  • Coordinate and participate in projects to design, develop, test, install and maintain specialized technical operations

  • Conduct impact analyses on change tickets imitating both from the data center and from the development teams to determine potential impact on parallel activities, underlying applications and/or resources/budget/schedule

  • Manage and lead communication with the operations team around upcoming schedules of activities, task assignments and status reporting

  • Track operations and maintenance activities in JIRA ensuring team members are assigned tasks appropriately and updates/roadblocks are provided and escalated accordingly

  • Troubleshoot technical emergencies in an immediate fashion, collaborating with other functional areas of the team as appropriate

  • Serve as technical lead for production break/fix scenarios, supporting on-call schedules if needed

  • Provide write-ups and reports on project status, root cause analyses and corrective actions as needed

  • Support and respond to questions from the customer, co-workers and managers as well as vendors and suppliers on technical project topics

  • Create schedules and budget/resource plans in coordination with hosting vendor and internal team in support of operations activities such as software upgrades or hardware expansions

  • Establish and identify best practices and SOPs for operations activities and processes

  • Perform cost benefit analyses and return on investment comparisons for recommendations for future projects and changes

  • Support strategic planning and goal setting activities for the program roadmap

  • Analyzes, documents and reports system severity 1/2 problems, supports steps to determine cause, assesses alternative solutions, implements corrective action and monitors to avoid recurrence in coordination with technical operations and hosting team.

  • Develops, coordinates and maintains department operating procedures and systems to ensure effective problem-solving operations.

  • Maintains review and control of software and hardware change implementations and coordinated changes with applicable personnel to ensure proper impact analysis and implementation.

  • Basic Qualifications:

  • Bachelor's degree and 8 years of relevant experienceExperience with CMS Virtual Data Center hosting, CMS physical data centers, and cmsnet intranet connectivity

  • Experience in tracking and managing physical server installations and upgrades, as well as warranty and service activities with the hardware maintainer

  • Experience in managing Linux-based systems

  • Demonstrates ability to communicate with individuals at many different levels from within and from outside of the company

  • Experience analyzing complex situations and delivery advance and direction to technical staff in times of uncertainty

  • Excellent communication and team-building expertise

  • Goal-oriented demeanor and ability to get things done with a proactive and forward thinking approach

  • Experience in web based application development

  • Work-related experience in Hortonworks Hadoop distribution

  • Root Cause/Corrective Action Preferred Qualifications:

  • Experience working with CMS customers

  • Systems analysis and management skills related to:

  • DevOps and Continuous Integration/Continuous Delivery methodologies

  • Unix/Linux Server Administration

  • HIPAA SecurityNorthrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO . U.S. Citizenship is required for most positions.