Northrop Grumman Information Systems Administration Generalist/IT Systems Deskside Support in Woodlawn, Maryland
Are you interested in expanding your career through experience and exposure, all while supporting a mission that seeks to ensure the security of our nation and its allies? If so, then Northrop Grumman is the place for you. As a leading global security company, we provide innovative systems, products and solutions to our customers worldwide. We are comprised of diverse professionals that bring different perspectives and ideas, understanding that the more experiences we bring to our work the more innovative we can be. As we continue to build our workforce we look for people that exemplify our core values, leadership characteristics, and approach to innovation.
Northrop Grumman Technology Services is seeking an IT Deskside Support Analystwho will support projects at a large federal agency. This position will be located in Woodlawn, MD.
The qualified applicant will become part of Northrop Grumman's Health Systems Management operating unit, which focuses on Healthcare IT solutions for our Federal, State, and Local government clients. Developers design, develop and test application/ interfaces and create technical documentation for applications. The qualified candidate should also have strong analytical, problem solving, and communication skills with a keen attention to detail.
Description of Work:
Perform as a IT service desk side IT support supporting customer employees for the Office of Information Security (OIS)
Work onsite with the customer's technical teams, customer employees, onsite contractors and customer leadership to build relationships
Perform all service IT requests for onsite customers
Rapidly gain an understanding of the customer's IT service processes, policies, and procedures for supporting customer IT requirements.
Minimum knowledge, skills, abilities.
Bachelor's degree and 4 years of related experience, Master's degree and 2 years of related experience. An additional 4 years of applied work experience may be substituted in lieu of degree requirement.
Minimum of 2 years of experience in Solid understanding and ability to perform desk side IT services and customer support
Minimum of 2 years of experience in interact with the internal Agency customers and provide troubleshooting, laptop support, laptop imaging, printer support, SharePoint support
Minimum of 1 years of experience in Site LAN coordinator support as needed to provide systems administration support, including on-call/weekend pager support
Ability to obtain a position of public trust.
Must be US Citizen or US Permanent Resident
Candidates with these skills will be given preferential consideration.
Personable disposition, can work with any customer with a variety and wide range of customer understanding of technology.
Reliable, dependable, and can work multiple actions for supporting customer IT needs
Able to work in a fast pace environment
Organizational skills, understanding of ticketing systems
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO . U.S. Citizenship is required for most positions.