Northrop Grumman PC Network Support Tech 3 in Sunnyvale, California
Northrop Grumman Enterprise Services is seeking a well-qualified Desktop PC Tech to support the Sunnyvale site. Individual will perform the following duties on a day to day basis in support of the site.
Roles and Responsibilities:
Provides technical support for computers and associated networks.
Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks.
Performs basic PC setups.
Instructs and assists users in the use of personal computers and networks.
Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
Maintains trouble logs.
Completes paperwork and other tasks needed to satisfy Security requirements.
Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software.
Works with Security to remediate classified data spillage incidents.
Coordinates with users, IT staff, server administrators, network engineers, customer and IT management.
Reviews the trouble ticket queue to identify issues that need to be addressed.
Works through the ticket queue without intervening management direction (self-motivated).
Resolves tickets within established SLAs.
Raises issues that require management attention or involvement.
Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
Maintains hardware inventory and controls asset distribution
Provides hardware break/fix support as needed
Works with system administrators and other staff to resolve support issues, escalating where appropriate.
Participates in new installations, testing and special projects as needed.
Exhibits good communication skills, an energetic approach, and patience with customers.
ESCSO Basic Qualifications for a level 3:
High School diploma or equivalent and 4 years of relevant IT support experience.
Current Security + CE or ability to obtain within 6 months of hire.
Ability to attain and maintain a security clearance (as required).
Ability to lift equipment weighing up to 40 pounds.
Ability to work a rotational shift schedule as needed.
Proficiency in Microsoft products such as Windows Desktop OS, Office Product Suite.
Bachelors of Science or other technical based degree.
Active Secret clearance.
CompTIA A+ or Network+ Certification.
Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell.
Experience with zero and/or thin client devices.
Experience in Active Directory configuring user and computer accounts.
Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.).
Experience supporting VMware VDI (Virtual Desktop Infrastructure).
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO . U.S. Citizenship is required for most positions.
Job Category : Information Technology