Northrop Grumman PC Network Support Tech 2 - Rolling Meadows in Rolling Meadows, Illinois
Expand your career through experience and exposure, all the while supporting a mission that seeks to ensure the security and freedom of our nation and its allies. Northrop Grumman is looking for a PC Network Support Technician to work in our Rolling Meadows facility. The PC Tech will provide technical support for computers and associated networks.And will install, troubleshoot, service, and repair personal computers, and related PC hardware/software in a classified environment.
Additional responsibilities include:
Connects personal computers and terminals to existing data networks.
Performs basic PC configuration.
Instructs and assists users in the use of personal computers and networks.
Investigates information, network, and communications needs of users.
Maintains trouble ticket logs.
Completes paperwork and other tasks needed to satisfy Security requirements.
Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software.
Works with Security to remediate classified data spillage incidents.
Coordinates with users, program staff, server administrators, network engineers, and customer and IT management.
Reviews the trouble ticket queue to identify issues that need to be addressed.
Works through the ticket queue without intervening management direction (self-motivated).
Resolves tickets within established SLAs.
Raises issues that require management attention or involvement.
Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
Works with engineers to resolve support issues, escalating to proper personnel where appropriate.
Participates in new installations, testing and special projects as needed.
Spends significant portions of the day away from the desk supporting users and moving equipment.
Associate's Degree(or other 2 year technical degree/diploma)plus 1 year of related experience in an IT Customer Support role; OR a High School Diploma/GED plus 3 years of experience in an IT Customer Support role is required
Must have aDOD 8570 IAT level 2baseline certification (example: Security+ CE); OR must have the ability to obtain one within 6 months of start date
Must haveexperience withlaptops, desktops/workstations,printers, mobile devices, and computer components/peripherals
Basic understanding of Windows server operating systems, end-user support in an Active Directory environment, and general understanding of LAN/WAN networking is required
Must have the ability to lift 50 pounds, and the ability to work from ladders, to install equipment and/or cabling
Must be willing to work various shifts, or after hours/weekends, as needed
Candidates must have a current DODSecret level security clearance (or higher)in order to be considered
Cross platform experience (i.e., two or more OS platforms such as Windows, Linus, Solaris, OSX, UNIX, AIX, etc.)
Experience in VMwareVDI (virtual desktop infrastructure)
Work historyin meeting SLAs in an ITIL environment is highlypreferred
Certifications (A+, Network+, Security+, Dell or HP) would be helpful
Microsoft Certifications (MCP, MCSE or MCSA) a plus
Have strong written and verbal communication skills to communicate clearly and comprehensively to senior leadership and technical experts
Strong organization and time-management skills, a can-do attitude, and a level of comfort with changing priorities
Must be able to work in a fast paced environment where multiple projects are being developed and deployed simultaneously
Active Top Secret Clearance could be useful
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO . U.S. Citizenship is required for most positions.