Northrop Grumman SCA Computer Operator 2 in Robins AFB, Georgia

Northrop Grumman is a leading global security company providing innovative systems, products, and solutions in unmanned systems, logistics and modernization, cyber security, and C4ISR to government and commercial customers. We operate in all 50 states and 25 countries with employees who are committed to innovation, development, and discovery. Here at Northrop Grumman, we seek to deliver the value of performance by bringing the next generation of technology to life.

Northrop Grumman is looking for an SCA Computer Operator 2 to become an integral part of our PC support team at Robins Air Force Base in Warner Robins, Georgia .

Responsibilities:

  • Answers help desk support phone calls for pc troubleshooting and enterprise applications.

  • Routing customers to the appropriate tiered technician.

  • Completing or assisting with hardware/software installs.

  • Inputting help desk ticket information.

  • Testing physical and virtual logins.

  • Troubleshooting firewall and remote access issues.

  • Use of and troubleshooting of Microsoft Office, AdobeAcrobat and Internet Explorer.

Basic Qualifications:

  • Associates Degree (or other 2 year technical degree in related discipline)with 1+ year of related experience. In lieu of a degree, a high school diploma / GED and 3+ years of experience will be considered.

  • Basic understanding of Windows 10 and Windows 7 operating system troubleshooting.

  • Experience installing software and hardware.

  • Experienceworking withWindows command line.

  • Must be proficient in use of Microsoft Office applications.

  • Must have or be ableto obtain aCommon Access Card (CAC) for base access.

  • Must possess current CompTIA Security+ CECertification.

Preferred Qualifications:

  • Active Secret Clearance

  • Understanding of Batch or PowerShell scripts.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO . U.S. Citizenship is required for most positions.