Northrop Grumman PC Network Support Tech 2/3 in Palmdale, California

PC Network Support Tech 2/3

Requisition ID: 18007099

Location(s): United States-California-Palmdale

US Citizenship Required for this Position: Yes

Relocation Assistance: No relocation assistance available

Travel: Yes, 10 % of the Time

Put your years of experience into a future of excellence… Northrop Grumman is seeking a PC Network Technician to join our team in defining the future. This position will be located in Palmdale, CA. The qualified applicant will become part of Northrop Grumman’s Information Technology support team.

Responsibilities will include, but are not limited to:

  • Provide Desktop support and troubleshooting of interoperability issues.

  • Work closely with other IT organizations and Computer Security to ensure solutions best meet the requirements within the Customer approved, existing infrastructure.

  • Resolve problems involving new or existing hardware/software.

  • Research vendor documentation and work with other supporting organizations in SCIS and the Enterprise for troubleshooting solutions.

  • Installs, troubleshoots, services, and repairs personal computers, related PC software, cables, and connectors.

  • Provides personal computer, hardware, and software support.

  • Installs, services, and repairs personal computers.

  • Connects personal computers to existing data networks.

  • Maintains network diagrams and records.

  • Maintains trouble logs.

  • Instructs users in the use of personal computers and networks.

  • Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.

ES

This requisition may be filled at either a level 2 or a level 3.

Basic qualifications for a level 2:

  • Associate's degree or other 2 year technical degree in related discipline and 1 year of related experience; 3 years of related experience may be considered in lieu of a completed degree.

  • Active Top Secret security clearance.

  • Familiarity with classified processing environments and procedures.

  • Current Security certification.

  • Ability to lift up to 40 lbs.

Basic qualifications for a level 3:

  • Associates degree or other 2 year technical degree in related discipline and 3 years of related experience; 5 years of related experience may be considered in lieu of a completed degree.

  • Active Top Secret security clearance.

  • Familiarity with classified processing environments and procedures.

  • Current Security certification.

  • Ability to lift up to 40 lbs.

Preferred Qualifications:

  • Experience with VSM service management software.

  • Additional certifications, including Network , A .

  • Significant experience with desktop customer service working in a large enterprise environment.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO . U.S. Citizenship is required for most positions.

Title: PC Network Support Tech 2/3

Location: California-Palmdale

Requisition ID: 18007099