Northrop Grumman Enterprise Systems Monitoring Support Tech in Eagan, Minnesota
Northrop Grumman is seeking an Enterprise Systems Monitoring Support Tech to join our team of qualified, diverse individuals. This position will be located in Eagan, MN. This is an on-site position with no telecommute possibilities.
Put your years of experience into a future of excellence... The qualified applicant will become part of the Northrop Grumman's ETS Contract with the United States Postal Service, bringing top of the line professional technologists to their teams.
NOTE : This position requires a work schedule of 3:00pm to 11:30pm Thurs Mon (Tues and Wed off) New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes.
Roles and Responsibilities:
Monitor day to day operation of large scale computing infrastructure involving 300+ applications.
Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
Initiate and maintain critical incident bridges
Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
Assist in triage and incident management with collection and analysis of performance metrics
Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance
Monitor and execute incident and change requests.
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
High School diploma or equivalent and 6 years additional education and/or related experience to include five years of progressively more difficult systems experience within IT.
Basic understanding of Windows and UNIX operating systems.
Ability to identify and relay information and symptoms detected by monitoring tools.
Ability to follow detailed instructions or procedures with minor supervision.
Ability to work independently or in a team environment.
Ability to communicate effectively in person, in writing, and over the telephone in English.
Must be able to obtain a Position of Public Trust Clearance US Citizen or Permanent Resident (Green Card Holder), and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
Must have resided in the US for the last 5 years
Bachelor's Degree in Computer Science or associated discipline
Familiarity working with enterprise monitoring productions to include SolarWinds, AppDynamics and ServiceNow.
Working knowledge of IT Service Desk model.
Experience working in large-scale IT environment.
Experience with open source monitoring tools.
Experience with three-tier architecture.
Local to the Eagan, MN area. This position does not provide relocation assistance.
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO . U.S. Citizenship is required for most positions.