Northrop Grumman Executive Support/PC Network Tech 4 in Dulles, Virginia
At Northrop Grumman we develop cutting-edge technology that preserves freedom and advances human discovery. Expand your career through experience and exposure, all the while supporting a mission that seeks to ensure the security and freedom of our nation and its allies.
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Northrop Grumman Enterprise Services is looking for a senior level Executive PC Support Tech to provide IT and technical support to Northrop Grumman Executives, including Presidents, Corporate Officers, Vice Presidents, Directors, as well as other senior leaders and stakeholders. The incumbent independently
determines and develops approaches to solve Executive IT issues, and recommends improvements, to enhance the Executive's IT experience and/or functionality.
The incumbent works under general direction, and minimal supervision,
only. The employee will work in a high stress environment to resolve issues quickly and efficiently with tact and diplomacy.
Responsibilities will include, but are not limited:
Participating in teams and activities such as voice and data move/add/change activity
Perform administrative and operational support for executive home offices, desktops, mobile phones, tablets, multimedia/VTC devices, as well as other executive travel IT equipment
Diagnosing and repairing IT software issues and problems, to include MS-Outlook and other Microsoft Offices software products
We have multiple sites in the Northern Virginia area, candidate must be willing to work at each of the sites, based on the needs of the business and customer.
Responsible for set up and maintenance of WAN/LAN, conference room environments, print servers, permissions, removable media, etc.
Bachelor's degree with 4 years of IT experience OR; an Associates degree with 6 years of IT experience OR; a High School Diploma/GED with 8 years of IT experience is required
Must have a minimum of 2 years of PC Desktop or Helpdesk Technical Support experience, supporting large (500+) user populations.
Must have experience in support of corporate executives, senior leadership, or other high level decision makers
Experienced using a Service Request Incident Tracking and Trouble Ticketing system (example: vFire, Remedy, etc.) is
Proficiency in Microsoft products such as Windows 7, Windows 10, Outlook, Word, Excel, PowerPoint, and Visio
Experience with hardware components such as video cards, hard drives, network adapters, and motherboards is required
Must be able to lift up to 50 pounds
Candidate must have the ability to obtain, and maintain, a DOD Secret level security clearance as a condition of continued employment
The ideal candidate will have a Bachelor's degree in Information Systems and 4 years of experience providing IT support to Executive level leadership
Professional demeanor, to include superb verbal communication, possess a reputation of good team work, and customer service skills
Ability to navigate stressful situations with tact and poise
CompTia A+ or CompTIA Security + or Network+ certification would be nice to have
Proficiency in remote administration (VPN) and troubleshooting of desktop PCs highly desirable
Experience in Active Directory configuring user and computer accounts
Experience supporting VMware VDI (Virtual Desktop Infrastructure)
Experience supporting Win10 and Bitlocker in a corporate environment
HP and Dell Warranty Support Certification extremely helpful
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.
Job Category : Information Technology