Northrop Grumman Site Engineer Software / Principal Engineer Software - Systems - Liason - Tech Support in Bellevue, Nebraska
The Site Software Engineer / Principal Software Engineer resides day-to-day with the Government functional managers and planners, and provides two major support roles to the planners; one is software capability expertise, and the other
is first line technical support. The Site Software Engineer trains and assists the planners on the use of the software and helps resolve software functionality issues as they occur. In addition, the Site Software Engineer assists the Government, and the Government's IT maintainer with the install, integration and operationalization of the software into the MPAS environment(s). The Site Software Engineer also works with the Government, and the Government's IT maintainer to resolve any technical issues with the software, software environment, permissions, data, etc. The Site Software Engineer also serves as a liaison bridging the gap between the Government and the software developers for definition and refinement of desired outcomes.
1.1. Duties include
• Site Software Engineer liaison support shall occur during normal duty hours (0700-1600, Monday-Friday) within USSTRATCOM, or assigned location, and provide responsive, knowledgeable, on-site services to assist the Government
with troubleshooting, integration, and use of the APS software. In addition, site Software engineer support may be required 24/7 for planner support.
• Establish, maintain and expand strong customer relationships via face to face meetings, informal tag-ups, and open communication.
• Provide on-site technical troubleshooting/support to analyze, identify and resolve problems relating to the software, data, environment, permissions, etc. Problems can range from simple to large-scale and technically complex.
• Develop and/or use troubleshooting, monitoring and reporting tools to analyze the root cause of serious and impactful technical issues and assist the Government and Government's IT maintainer in building stable and sustainable solutions and improvements.
• Understand the various inputs to, and outputs from, the application(s) to ensure fully integrated and coordinated problem resolution.
• Provide software maintenance during routine, emergency, and USSTRATCOM exercise periods including 24 hour support as dictated by mission needs. In addition, this may require the position to have a 'backup" and provide support
during real-time operational and exercise events, as required.
• Work side by side with the Government, Government's IT maintainer, other Contractors and the software developers to uncover and diagnose issues quickly and efficiently.
• Provide training, application and testing assistance to planners.
• Escalate issues to the appropriate source to resolve any software problems that the Site Software Engineer can't resolve.
• Drive and improve the whole life cycle of operational readiness - from inception and design through deployment, operation and refinement.
• Work with both the software team and the Government to ensure issues, desired outcomes, etc. are understood by all involved. Assist the Government with defining their desired outcome, such as identifying and documenting software change requests (SCRs) - both errors and enhancements, user stories, etc.
• Advise and assist the Government with executing USSTRATCOM processes for deploying application software to include requesting permissions, requesting applications loaded onto MPAS environment, and providing deployment instructions.
This may include developing tools, recommending operational improvements, and providing automated solutions that enable self-service configuration changes, speed deployments, and improve monitoring in support of mission-critical customer-facing applications and environments.
This requisition may be filled at a higher grade based on qualifications listed below.
This requisition may be filled at either a Principal or Software Engineer level.
Principal Engineer Software: Bachelor's degree in a Science, Technology, Engineering or Math discipline with 5 years of relevant experience. Four years of additional experience may be considered in lieu of a college degree.
Software Engineer: Bachelor's degree in a Science, Technology, Engineering or Math discipline 2 years of relevant experience. Four years of additional experience may be considered in lieu of a college degree.
*Recent experience in system and software integration, test, requirements analysis and definition, software deployment and troubleshooting.
• Hands-on experience working with tools and technologies in, at a minimum, two of the following areas: software development, configuration control, testing, security, automation, containerization, orchestration, cloud services, open
• Must possess a Top Secret clearance based on a Special Background Investigation and be eligible for Sensitive Compartmented Information (SCI), Nuclear Command and Control (NC2) and Special Access Program (SAP) access.
Experience in Agile and/or DevOps
Experience with Ansible
Experience with Linux/Unix based systems
Recent experience in nuclear planning and analysis, strongly desired.
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.
Job Category : Engineering