Northrop Grumman PC Desktop Support Tech 2 (Apopka) in Apopka, Florida
Expand your career through experience and exposure, all the while supporting a mission that seeks to ensure the security and freedom of our nation and its allies... Northrop Grumman is seeking an experienced PC Desktop Support Tech for its opening in Apopka, FL . The qualified tech will provide technical support for computers. Install, troubleshoot, service, upgrade and repair personal computers and related PC software. Connect personal computers to existing networks. Refresh and/or decommission old devices.
Responsibilities will include, but are not limited to.
Provides technical support for computers and associated networks
Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks
Performs basic PC setups/refreshes
Instructs and assists users in the use of personal computers and networks
Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases
Maintains trouble logs
Completes paperwork and other tasks needed to satisfy Security requirements.
Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software.
Works with Security to remediate classified data spillage incidents.
Coordinates with users, service desk, server administrators, network engineers, and customer and IT management.
Reviews the trouble ticket queue to identify issues that need to be addressed.
Works through the ticket queue without intervening management direction (self-motivated).
Resolves tickets within established SLAs.
Raises issues that require management attention or involvement.
Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
Works with system administrators and other staff to resolve support issues, escalating where appropriate.
Participates in new installations, testing and special projects as needed.
Spends significant portions of the day away from the desk supporting users and moving equipment.
Exhibits good communication skills, an energetic approach, and patience with customers.
Candidate must be able to work with limited supervision and with no instructions needed for routine tasks. General instructions will only be given on new lines of work or special assignments. As a PC/Network Support Technician, the candidate's primary job responsibilities will be to deliver Client Computing Services to Northrop Grumman customers. This position requires the candidate possess exceptional customer focus and have an ability to perform in a high stress, fast-paced environment.
Bachelor's degree with0 year of IT experience; OR an Associates degreewith1 year of IT experience; OR a High School Diploma/GED with3 years of IT experience is required
Must have experience troubleshooting and repairingXerox equipment
Must have PC Helpdesk or Desktop experience, supportingend-users with hardware component issuessuch as video cards, hard drives, network adapters, and motherboards
Must possess either a Dell, HP, A+, Network+, Security+, or other similar IT certification(s)
Must have experience with thefollowing Microsoft products: Windows 7, Windows 10, Outlook, Word, Excel, PowerPoint, and Visio
Must be able to work after hours, or weekends, as necessary
Must be able to lift up to 50 pounds
Candidates must have the ability to obtain a DoD Secret level security clearance
The ideal candidate will have an Associates degree, an A+ certification, and2 years of Desktop Support experience in a large enterprise environment
HP and/or Dell Warranty Support Certification, a Network+ certification, or other Microsoft or Cisco certifications,are a plus
Proficiency in remote administration, and troubleshooting of desktop PCs would be nice to have
PowerShell scripting abilities preferred
Experience with zero or thin client devices desirable
Experience in Active Directory, configuring user and computer accounts, would be nice to have
Cross-platform operating systems experience (i.e. two or more of the following OS: Windows, Linux, Solaris, OSX, UNIX, AIX) ispreferred
Experience supporting Win10 and Bitlocker in a corporate environment
Experience supporting VMware /VDI (Virtual Desktop Infrastructure) a huge plus
DoD Secret clearance would be nice to have
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO . U.S. Citizenship is required for most positions.